Repairs

We will provide you with a high-quality, flexible and accessible repair service by:

• providing a customer service centre which is open 24 hours a day, seven days a week, making it easy for you to report a repair;
• carrying out repairs within agreed response times;
• aiming to get repairs ‘right first time’;
• offering good value for money;
• providing a 24-hour emergency service for shared repairs;
• monitoring a high percentage of repairs carried out to assess our customers’ experience and identify any areas for improvement;
• giving you clear information on the main aspects of the repairs and maintenance service;
• making sure contractors are paid for any repair work; 
• making sure any faults or problems are followed up; and 
• issuing a bill, divided between you and the other owners in your block, once a repair is finished, and making sure that every owner pays their share.